SHIPPING POLICY

Shipping Policy

At puffsbypolkadotshop.com, we prioritize fast, discrete, and reliable shipping. Every order of our Puff by Polka chocolate bars, Polka Puffs, Polkapen disposables, and liquid infusions is packed with protective, temperature-controlled materials to ensure your products arrive in pristine condition.

1. Processing Times & Dispatch

  • Order Processing: Orders placed Monday through Friday before 2:00 PM EST are processed and dispatched the same business day.

  • Weekend & Holiday Orders: Orders placed after 2:00 PM EST on Friday, or during weekends and federal holidays, are dispatched on the next business day.

  • Verification Delays: If an order requires age or address verification, fulfillment times may be slightly extended until details are confirmed.

2. Shipping Options & Delivery Rates

We offer flexible shipping tiers to balance speed and cost across all domestic destinations:

Shipping Method Estimated Delivery Cost / Rate Tracking & Security
Standard Ground 3–5 Business Days $7.99 (Free over $75) Standard Tracking Included
Priority Express 2–3 Business Days $14.99 Priority Tracking + Insured
Overnight Express 1 Business Day $29.99 Real-time Tracking + Signature Required

3. Discrete & Temperature-Controlled Packaging

We understand the importance of privacy and product safety:

  • 100% Discrete Packaging: All shipments arrive in plain, unbranded boxes or padded mailers. There is no mention of “Polkadot,” “Puff by Polka,” or product details on the outer box or shipping label.

  • Cold-Pack Insulated Mailers: During warm weather months or when shipping to hot climates, chocolate orders are packed in thermal-insulated wrap with ice packs to prevent melting.

  • Vacuum-Sealed Integrity: Products are sealed to prevent moisture accumulation and protect freshness during transit.

4. Tracking Your Shipment

  1. Automated Notification: Once your shipping label is printed, a tracking number is automatically sent to the email address provided at checkout.

  2. Carrier Updates: Please allow up to 24 hours for the carrier (USPS, UPS, or FedEx) to scan the parcel and update transit status on their tracking portal.

  3. Delivery Confirmation: You will receive a final delivery notification once the package has been scanned as delivered at your address.

5. Lost, Delayed, or Stolen Packages

  • Incorrect Addresses: Please double-check your shipping details before placing an order. We cannot reship or refund packages delivered to an incorrect address provided at checkout.

  • Carrier Delays: While we guarantee prompt dispatch, we are not liable for transit delays caused by severe weather or carrier disruptions.

  • Lost or Stolen Parcels: If your package is marked as “Delivered” but you have not received it, check with household members and neighbors. If still missing after 48 hours, contact sales@puffsbypolkadotshop.com so we can open a carrier claim on your behalf.