REFUND AND RETURN POLICY

Refund and Return Policy

At puffsbypolkadotshop.com, we take immense pride in the quality, purity, and authenticity of our Puff by Polka chocolate bars, Polkapen disposables, and infused beverages. We stand behind every batch we ship. If your order arrives damaged, defective, or incorrect, our return policy ensures a straightforward replacement or refund process.

1. Eligibility for Returns & Replacements

Due to the perishable and consumable nature of our products, we cannot accept returns on opened, unsealed, or partially consumed items. To be eligible for a return, exchange, or refund, your item must meet the following criteria:

  • Unopened & Sealed: The product must remain in its original, sealed packaging with the inner security foil and scratch-off QR panel fully intact.

  • Reporting Window: You must notify our support team within 14 days of order delivery (as confirmed by the carrier tracking timestamp).

  • Proof of Purchase: You must provide your 6-digit Order ID and original receipt confirmation.

2. Damaged, Defective, or Incorrect Items

We replace items immediately if they arrive damaged during transit, defective (e.g., a malfunctioning Polkapen disposable), or if an incorrect item was shipped.

  1. Take Photos/Videos: Take clear photos or a brief video showing the damaged package, the shipping label, and the product defect/damage.

  2. Include Verification Code: If claiming a product issue, include a clear photo of the unused scratch-off QR panel and batch number on the box.

  3. Contact Us: Email returns@puffsbypolkadotshop.com within 14 days of delivery. Upon review, we will issue a prepaid return shipping label and ship a replacement at zero additional cost.

3. Product Authenticity Guarantee & QR Code Failure

Every genuine item shipped from puffsbypolkadotshop.com includes a scannable batch authentication code.

If your package’s QR code fails to verify on our official portal, do not open or consume the product. Contact verify@puffsbypolkadotshop.com immediately. Once our team confirms a batch anomaly or verification system failure, we will issue a full refund or send a certified replacement box.

4. Refund Process & Timeline

  • Approval Notification: Once your return is received and inspected at our warehouse, we will email you a notification of receipt and confirm the approval status of your refund.

  • Processing: Approved refunds are processed immediately back to your original method of payment.

  • Credit Timeline: Depending on your financial institution, funds typically post to your account within 3 to 7 business days.

5. Non-Returnable Items & Exceptions

The following items are strictly non-refundable and non-returnable:

  • Products with broken security seals, torn inner foils, or scratched QR code panels.

  • Orders reported after the 14-day delivery window has expired.

  • Orders marked as “Delivered” by the carrier where an incorrect shipping address was provided by the customer at checkout.

6. How to Initiate a Return

Step Action
Step 1 Email returns@puffsbypolkadotshop.com with your Order ID and photo evidence.
Step 2 Receive your Return Merchandise Authorization (RMA) number and shipping label.
Step 3 Pack the unopened items securely in the original shipping box and drop off at the carrier.